Date posted: February 24, 2026
Pay: $45,000.00 – $55,000.00 per year
Job description:
Position Summary:
The Customer Service Representative (CSR) serves as the main point of contact for clients, ensuring a high level of service, clear communication, and efficient handling of title orders and inquiries.
Key Responsibilities:
- Respond to client inquiries via phone and email in a timely and professional manner
- Manage order intake, updates, and status requests
- Coordinate with examiners and production teams to ensure timely delivery
- Resolve client issues and escalate when necessary
- Maintain accurate records in internal systems
- Provide updates on turnaround times, requirements, and results
Required Qualifications:
- 1-3 years of customer service experience (title or real estate industry preferred)
- Strong communication skills (written and verbal)
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with strong follow-through
- Proficiency in Microsoft Office and CRM/order management systems
Preferred Qualifications:
- Experience in title, mortgage, or real estate industry
- Familiarity with title search processes and terminology
- Experience handling high-volume client communication
- Problem-solving mindset with a client-first attitude
Job Types: Full-time, Contract
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Work from home
People with a criminal record are encouraged to apply.
Application Question(s):
- Do you have any experience in title, mortgage, or real estate industry?
Education:
- High school or equivalent (Required)
Experience:
- Title Industry: 3 years (Required)
- Microsoft Office : 3 years (Required)
- CRM/Order Management Systems: 3 years (Required)
- Customer Service: 3 years (Required)
Work Location: Remote
HOW TO APPLY:
To apply, please send your resume and a brief introduction to HR@actiontitleresearch.com
with the position title in the subject line.